From customer satisfaction survey to corrective actions in laboratory services in a university hospital
نویسندگان
چکیده
منابع مشابه
From customer satisfaction survey to corrective actions in laboratory services in a university hospital.
OBJECTIVE To find out the satisfaction of clinical units with laboratory services in a university hospital, to point out the most important problems and defects in services, to carry out corrective actions, and thereafter to identify the possible changes in satisfaction. SETTING and STUDY PARTICIPANTS Senior physicians and nurses-in-charge of the clinical units at Oulu University Hospital, ...
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Customer Satisfaction Survey With Clinical Laboratory and Phlebotomy Services at a Tertiary Care Unit Level
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ژورنال
عنوان ژورنال: International Journal for Quality in Health Care
سال: 2006
ISSN: 1464-3677,1353-4505
DOI: 10.1093/intqhc/mzl050